❓ Frequently Asked Questions — Aylon Beauty

   ✨ What products does Aylon Beauty offer?

Aylon Beauty specializes in premium beauty technology products, including LED light therapy masks and eye massagers, designed to bring professional skincare results into your home.

 

🛡 Are your products safe to use?

Yes. All Aylon Beauty products are designed for safe, non-invasive home use and meet international quality and safety standards when used according to instructions.

 

👩👨Who can use your products?

Our products are suitable for both women and men and for all skin types. If you have specific skin conditions or medical concerns, we recommend consulting a dermatologist before use.

🚚 Where do you ship?

We currently ship only to:

• 🇺🇸 United States

• 🇨🇦 Canada

• 🇦🇺 Australia

We do not offer shipping to other countries at this time.

 

⏱ How long does shipping take?

Orders are processed within 24–48 hours.

Estimated delivery times:

• 🇺🇸 USA: 5–9 business days

• 🇨🇦 Canada: 6–10 business days

• 🇦🇺 Australia: 6–12 business days

You will receive a 📦 tracking number once your order is shipped.

 

📍 How can i track my order?

After your order is shipped, you will receive a 📧 tracking number by email. You can also track your order on our “Track Your Order” page.

 

🔄 What is your return policy?

We offer a 60-day money-back guarantee.

If you are not satisfied with your purchase, you may return your product within 60 days of delivery for a refund or exchange.

⚠️ What if my item arrives damaged or defective?

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

 

🔒 Are payments secure?

We accept major credit and debit cards and all payments are processed through secure and encrypted systems.

 

✏️ Can i change or cancel my order?

Orders can be modified or canceled within 12 hours after being placed.After that, the order enters processing and cannot be changed or canceled.

 

💬 How can i contact customer support?

You can reach us through our Contact page or by email. Our support team responds within 24 hours on business days.

 

🤝 Do you offer wholesale or partnerships?

Yes. For wholesale inquiries or collaborations, please contact us through our Contact page.

 

Aylon Beauty Team 💎